Our Service from A to Z

Allergies
Please inform us when booking if you need anti-allergic linen including inlay. We are happy to serve gluten and lactose free cost if you order it with your reservation.

Additional blanket & pillow
You can get an additional blanket and pillow on request, please call the reception. You can either select an allergy pillow, bolster or a downy feather pillow.

Arrival and Departure
On the arrival day you can check in from 3 p.m. Please leave your room until 12 o’ clock noon on the day of departure. If you wish a longer stay, we will charge 10.00 EUR per hour up to 3 p.m., thereafter the daily room rate applies.

Baby bed
Please contact the reception staff.

Baggage room
We are happy to store your luggage in our baggage room.

Baggage service
We bring your luggage to your room for 1.50 EUR per piece.

Bar
Our bar is open Monday until Saturday from 10.30 a.m. to 1 a.m., Sunday from 3 p.m. Enjoy drinks half price during our happy hour from 5 p.m. to 7 p.m. (hot drinks excluded). Please also pay attention to our special offers which change monthly.

Bathrobe
You can rent a bathrobe at the reception for 3.00 EUR.

Breakfast
Our rich breakfast buffet is offered daily from 6 a.m. to 10.30 a.m. On Sundays we offer an additional ‚late riser’-breakfast until 12.00 noon (please not the sign). The price per person is 18.00 EUR, children from 7 to 14 years pay 9.00 EUR.

Car Park
You can park your car in the public car park at our hotel. Hotel guests pay a special price of 10.00 EUR for the use of the car park per car and night. Please note that we cannot reserve spaces in advance. The garage has a clearance hight of 2 m. Please inform us with your reservation if you need a parking space for your motor bike.

Cosmetic treatments & Massages
Our wellness-team spoils you with relaxing massages and cosmetic offers. For appointments please dial 190. The opening hours are*:  Monday to Thursday from 10 a.m. to 8 p.m. (during June, July, August: 10 a.m. to 6 p.m.) , Friday and Saturday from 10 a.m. to 6 p.m.

Credit cards
We accept the following credit cards as payment: American Express, Master Card, Visa, Diners Clud and EC Cash.

Cyclists
You can lock your bike securely in the bike box in our car park. This service is free of charge.
If you need further assistance, we can provide route maps and sell lunch boxes. We also organize rental bikes.
Please ask our reception staff to assist you when charging your e-bike battery. Due to reasons of safety it is forbidden to charge the battery in your room.

Dry Cleaning
Please use the laundry bag (labelled with your name and room number) to deliver your clothes to the reception. Acceptance from Monday to Friday; your clothes will be dry cleaned from an extern provider. When you deliver your clothes before 6 a.m. or the evening before, you will get them back in the evening or in the following day. The hotel is not liable for shrinking, discolour or lacking colour fastness of clothes.

Hairdresser
For appointments please dial 190.
The opening hours are:  Monday to Thursday from 10 a.m. to 8 p.m. (during June, July, August: 10 a.m. to 6 p.m.) , Friday and Saturday from 10 a.m. to 6 p.m.

Internet
W-LAN is for free in all rooms and in the public areas.

IQ display at the lobby
Find all information you need bout the hotel and the city at our display, as well as our current menu card and interesting features, like electronic greeting cards.

Ironing service
We offer ironing service for selected clothes, which can be ironed according to the label and on request. Please enquire by the reception in advance. After consultation with the housekeeper you get them back within one hour, depending on the expense. The fee is 3,00 EUR per piece. We can bring you an iron and an ironing board to your room free of charge.

Pets
We allow dogs, that are supervised during the entire stay. We charge 18.00 EUR (without food) per dog per night. Unfortunately it is not possible with the dog to visit our restaurant (exception: pets for disabled people). If you want to bring other pets, please ask our reservations office.

Pool
The pool is in the basement and has the following measures: length 13m, width 7m, depth 1,43m. You can find the opening times here.

Pricing
We calculate our prices from a business point of view. Our staff is not authorized to change any prices. We recommend to book directly on our website or by telephone in order to make sure you will attain the best price for your date of travelling.

Restaurant
Our restaurant is open Monday until Saturday from 6 a.m. to 10.30 a.m., Wednesday additional from 2 p.m. to 5 p.m. and Sunday from 6 a.m. to 3 p.m. In the evening our bar offers a small selection of food.

Room service
Is available from 6 a.m. to 10 p.m. You can place an order via telephone at the restaurant (Tel. 100) or at the reception (Tel. 191). We charge a fee of 6,00 € per service. If you have booked a suite, this service is included.

Salt grotto opening hours
You can find an artificial salt cave in our building. The salty air is very healthy for your body and spirit. Special prices for hotel guests apply.
Please check www.salzland-magdeburg.de or call +49 (0) 391 5975 - 5015.

Sauna
Our sauna is in the basement (elevator -1). Please take your room card with you for opening. Please get a key wristband (deposit fee 6,00 €) at the reception. The fee for the sauna is 4,00 € per day.
You can find the opening hours here.

Sports and fitness
The Elbe Cycling Path is within walking distance from the hotel. Here you can cycle, run, walk or skate. In our city park (approx. 25 minutes to walk) you can rent segways, tandem bicycles and rickshaws. In close proximity to the hotel you find an indoor pool with a 50m-baisin and diving platform as well as several gyms.

Terrace
Our terrace is open daily from April until Oktober from 6 a.m. to 10 p.m.

Vending machine for drinks and snacks
There are vending machines for drinks and snacks on the 3th, 4th and 5th floor. We suggest to pay with coins.