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Service from A - Z


Please inform us when booking if you need anti-allergic linen including inlay. We are happy to serve gluten free and lactose free food, if you order it with your reservation.

Additional blanket & pillow

You can get an additional blanket and pillow on request, please call the reception. You can either select an allergy pillow, bolster or a downy feather pillow.

Arrival and Departure

On the arrival day you can check in from 3 p.m. Please leave your room until 12 o’ clock noon on the day of departure. If you wish a longer stay or want to check in earlier, we will charge 10.00 EUR per hour for less than 4 hours, thereafter the daily room rate applies.


Our bar is open Monday until Sunday from 5.00 p.m. to 1.00 a.m. Please also pay attention to our special offers which change on a monthly basis.


You can rent a bathrobe at the reception for 5.00 EUR.

Bath stool

The reception staff will be happy to assist you arranging a bath stool for your room.


Our rich breakfast buffet is offered Monday until Friday from 6.00 a.m. to 10.00 a.m. and Saturday, Sunday and public holidays from 6.30 a.m. to 10.00 a.m. If you wish to have the breakfast served to your room, please ask at the reception for our breakfast menu card.

Cosmetic treatments & Massages

Our wellness-team spoils you with relaxing massages and cosmetic offers. For appointments, please dial 190. The opening hours can be found here.


Please contact the reception staff to arrange the set-up of a cot in your room. Please note, that we charge an extra fee of 8.00 EUR per cot and per night.

Credit cards

We accept the following credit cards as payment: American Express, Master Card, Visa, Diners Club and Electronic Cash.


You can lock your bike inside the bike box at our car park. This service is free of charge.
If you need further assistance, we can provide route maps and lunch boxes (extra charges apply). We also organize rental bikes.
Please ask our reception staff to assist you with charging your e-bike battery. Due to safety reasons, it is forbidden to charge the battery in your room.

Dry cleaning

Available upon request. Please contact our reception staff for further information.

Fire extinguisher

You can find them on every floor at the marked spots. Smoke detectors are installed in every room. Therefore, please note the smoking ban. In case of a fire brigade job caused by smoke in this room, the costs will be charged to the person, whose name is listed for the room. These are for example a special cleaning fee in the amount of 50.00 EUR or the cost for calling out the fire brigade in the amount of at least 600.00 EUR.


For appointments please dial 190.
The opening hours can be found here.


Our wireless network is available for free, provided by the German Telekom Hotspot. Due to the location of the hotspots the quality of the WLAN reception may varies.

IQ display at the lobby

Find the most important information about the hotel and the city at our display, as well as the current menu card and interesting features, like electronic greeting cards.

Ironing service

We offer ironing service for selected clothes, which can be ironed according to the label and on request. Please enquire by the reception in advance. After consultation with the housekeeper, you get them back within one hour, depending on the expense. The fee is 3.00 EUR per piece. We can bring you an iron and an ironing board to your room free of charge.

Luggage service

We will be happy to bring your luggage to your room. Therefore, we charge an extra fee of 1.50 EUR per piece.

Luggage storage

You can store your luggage in a locked luggage room. Please contact the reception staff.


You can park your car in the public multi-storey car park attached to the hotel. Hotel guests pay a special rate of 12.00 EUR for the use of the car park per car and night. Please note that we cannot reserve spaces in advance. The garage has a clearance hight of 2 m. Please inform us with your reservation if you need a parking space for your motor bike.


We allow dogs, that are supervised during the entire stay. We charge 18.00 EUR (without food) per dog and per night. When leaving the room, please place the "Do not disturb" sign outside at the door. Unfortunately, it is not possible with the dog to visit our restaurant (exception: service pets). If you want to bring other pets, please ask our reservations office.


You will find a pharmacy along the Breiter Weg, at the shopping centre Allee Center and City Carré. The reception staff will be happy to inform you the pharmacy emergency services during on weekends and public holidays.


The in-house pool is located in the basement and has the following measures: length 13 m, width 7 m, depth 1,43 m. You can find the opening times here.


We calculate our prices from a business point of view. Our staff is not authorized to change any prices. We recommend to book directly on our website or by telephone in order to make sure you will attain the best price for your date of travelling.


Our restaurant and bar offer seasonal dishes from the menu. You can find the opening times here.

Room service

Our room service is available from 06.30 a.m. until 10.00 p.m. You can place an order via telephone at the restaurant (tel. - 100) or at the reception (tel. - 191). We charge a fee of 6.00 EUR per service. If you have booked a suite, this service is included.

Salt grotto

Special prices for hotel guests apply. Please check or call +49 (0) 391 5975 - 5015 for the current opening times.


Our sauna is located in the basement (elevator "-1"). Please take your room card with you for access. Please get a key wristband (deposit fee 6.00 EUR) at the reception. The fee for the sauna is 4.00 EUR per day. You can find the opening hours here.

Sewing service

Please contact the reception staff with your request. In consultation with the housekeeping department, we might be able to do small sewing works. For more comprehensive sewing works we provide the contact for an external service provider close to the hotel. Regarding a sewing kitplease contact our reception staff.

Souvenir & gift shop

At the "Salzland" gift shop we offer exquisite salt products, cosmetic products, delicacies, souvenirs and much more from Monday to Saturday. Outside of regular opening hours a small selection of products is available at the hotel reception.

Sport and fitness

Two running track suggestions can be found here.

The Elbe Cycling Path is within walking distance from the hotel. Here you can cycle, run, walk or skate. In the city park (approx. 25 minutes to walk) you can rent segways, tandem bicycles and rickshaws. In close proximity to the hotel you find an indoor pool with a 50m-baisin and a diving platform as well as several gyms.


Our terrace is open daily from April until October:

Monday until Friday from 06.00 a.m. to 10.00 p.m. and Saturday, Sunday and public holidays from 06.30 a.m. to 10.00 p.m. Kitchen closed at 10.00 p.m.

Vending machine for drinks and snacks

A vending machine for drinks and snacks can be found on the 3rd floor. Please note, that only cashless payment is available.


The best room rates for our hotel
you will find here.


We offer this service to you at
the Ratswaage Hotel.


For our excellent breakfast buffet we received the quality seal „BEST BREAKFAST“.